Privacy Policy

1. Our Services

BuilderBase Services

BuilderBase's suite of social media management tools is accessible via our websites and mobile applications. These tools allow you to combine all your social media accounts for easy access and management through a single online platform. Through this platform, you can manage your social media, marketing, and advertising campaigns, engage with your audiences, schedule and publish messages, manage customer care communications, and analyze the results of these activities.

Social Networks

Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, LinkedIn, and TikTok (collectively, the "Social Networks") are governed by their respective privacy policies and terms. When using Social Networks, you must comply with their privacy policies and terms. We recommend carefully reviewing their privacy policies and terms, as BuilderBase is not responsible for Social Networks.

Your Privacy Obligations

We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.

Business Purposes

Our Services are not intended for use by children and should only be accessed by individuals at least 18 years old and are using the Services for business purposes.

2. What information do we collect?

We collect information about you as reasonably necessary for the following activities:

Using our Services

We may collect the following information when you use our Services:

Account information

• Your contact and profile information, including your name, email address, organization name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this).
• Billing and other payment information (if you sign up for a paid service), including payment method details, such as credit card number.
• The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.

Content

• Your social profile information for Social Networks you choose to connect to the Services.
• If you share this information, please provide a specific location, such as an address, a city, or a place.
• Your messages, posts, comments, images, and other material you curate on and upload to the Services.
• Social media content and other user-generated content (for example, posts, comments, pages, profiles, likes, and feeds).
• Messaging content that individuals choose to share (for example, social media messages, in-app messages).
• Social media and messaging metadata (for example, number of social media followers, number of posts, number of tweets).

Logs, usage, and support data

• Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.
• Usage data and analytics may include the frequency of logins and the different types of activity users undertake.
• General location information, such as IP address and the region in which you are located when logging in and using the Services.
• Customer support questions, issues, and general feedback that you choose to provide.

3. How do we use your information?

We use your information for the purposes described below:

Providing and securing our Services

• We need to identify and authenticate our users to ensure that only authorized users are able to use the Services.
• We use information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.
• We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.
• We use logging and other data to help us manage the performance, security and compliance of the Services.
• We analyze your information to identify issues and help us understand how you use the Services so that we can make improvements.

Communicating with you

We use your contact information where appropriate to send you information about our Services, events, marketing communications (consistent with your preferences). We use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications.

Improving our websites and applications

We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security.

4. What are your rights regarding the information about you?

Services information

When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile or organization record.

If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email our privacy team. Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the BuilderBase terms of service.

Requests to access, correct, update, or delete your information can be made in writing to our privacy team and will be handled within thirty (30) days unless they are unusually extensive or complex.

Marketing emails, advertising and website browsing

For marketing communications, you may opt out of marketing communications sent by BuilderBase by clicking on the unsubscribe link in the marketing email you receive. Please note that if you are a BuilderBase user, unsubscribing from marketing communications will not affect product-generated emails sent in connection with your use of our Services.

5. Who has access to your information?

BuilderBase does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.

Authorized Contractors

Our authorized contractors may need to access information about you when they require this information to perform their job. All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.

Service Providers, Authorized Resellers, and Partners

We will share limited information about you to authorized service providers we use for marketing services, communicating with you, managing our customer database, the provision of professional services, and providing and managing the Services. When sharing your information with any of these service providers, resellers and partners, we ensure they agree to obligations consistent with this Privacy Policy.

Social Networks and Third-Party Services

Where you are using our Services and have chosen to connect your Social Networks to the Services, or if you authorize a Third-Party Service to access your account, you are agreeing to provide information about you to the Social Networks and the Third-Party Services under their respective terms and privacy policies.

Law Enforcement, Government Agencies, and Professional Advisors

We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process.

6. What international data transfers occur at BuilderBase?

Under the General Data Protection Regulation (GDPR) and other data protection laws, information about you may only be transferred from your region to other regions if certain requirements are met.

Our Services are managed by BuilderBase headquarters in USA. BuilderBase also uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, infrastructure and other services required to operate the Services.

By its nature, social media data can be shared with people around the globe. The Social Networks and Third-Party Services that you choose to integrate with our Services may collect, store, and process your information from various locations around the world according to their own terms and privacy policies.

7. How do we safeguard your information?

BuilderBase maintains industry standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance so they are aware of the measures they need to implement to protect your information.

Access controls are in place to limit access to your information to those who need it to perform their jobs. Individuals who are permitted to handle your information must adhere to confidentiality obligations.

We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. All payment information is fully encrypted and handled only by PCI certified organizations.

8. How long do we retain your information?

In general for the BuilderBase Services, we do not permanently store Content from Social Networks. Rather, when you login to the Services, we retrieve data from Social Networks in real time so that it is displayed in the platform for viewing during your session.

We retain your information as long as required to provide the Services requested by you, for record keeping purposes, to comply with our legal obligations, resolve disputes, and enforce the terms for the Services. After it is no longer necessary for us to retain information about you, or otherwise upon your request, we will dispose of it in a secure manner or anonymize the information.

9. Your California Privacy Rights

If you are a consumer as defined in the California Consumer Privacy Act (CCPA) and as amended by the California Privacy Rights Act (CPRA), the following provisions apply to you.

Under the California Privacy Laws, you may have the following specific rights:

• The right to know about the personal information collected about you.
• The right to have your personal information deleted.
• The right to correct inaccurate personal information.
• The right not to be discriminated against for exercising consumer rights under California Privacy Laws.

While we disclose personal information to service providers for the purpose of managing our relationship with you and providing the Services, we do not sell your personal information.

10. Changes to this Privacy Policy

We may change this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. If we make any material changes, we will include a prominent notice on this website and/or our Services, but we encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@builderbase.ai.